automatic messages
If you like and if you have configured the CRM accordingly, the CRM can take automatic actions for you. The following is a list of the possibilities and suppose to help you for your selection:…
Options for Sending Mass Emails
The CRM supports you in sending emails to multiple recipients at once. Depending on your requirements and the purpose of the mails you may use one or all of the following options: 1. Use of…
Microsoft Internet Explorer 9.0 Compatibility
The Microsoft IE Browser might cause some CRM site display problems. If you experience some issues switch to the compatibility mode. You may find instructions at http://windows.microsoft.com/is-IS/windows7/How-to-use-Compatibility-View-in-Internet-Explorer-9
CRM Word Connector Installation
The CRM Word Connector (CWC) is a powerfil tool for the creation of serial letters or for other purposes with MS Word under consideration of the CRM's data. To activate this extension 2 steps are…
New import tool
We provide a new data import tool for Excel at the CRM's help pages. There is a new version published on May 31st, 2012. This Windows program converts the content of an Ecel's worksheet into…
CRM’s print functions
Your Browser has a printing function with preview which works for any website. Since CRM version 5.2.1.6 you may use this to make a special print of your CRM data which does not include the…
Special report about accounts not contacted since…
There is a new functionality in your CRM since version 5.2.1.25 that allows you to create a report about accounts which includes a special filter. That filter enables you to select a date specifying the…
Word template usage
You may use the Settings -> Text Template menu to store MS Word documents as templates for serial letters. These templates must have the .doc format and can get created by using the Office Plugin…
new Outlook Plugin version available
Somtimes it is not required to include attachments if you send emails from Outlook to the CRM. This is for instance the case if the attachment is very large or if you have it already…
Changing the picklist order for search function
The order of the picklist entries in the search menu for modules (list view) is based on the order of columns in the list view. The headline of the first column is the first entry…
new iPhone / iPod / iPad interface
Your CRM system may get connected to an iPhone / iPad. With this new interface you may view and edit most of the CRM data automatic alerts for tasks, potentials and tickets offline operation and…
Remove duplicates before data import
Before any import of inventory data is considered, it is recommended to review the data. According to experiences data tend to become inaccurate over time. It is much more effective to correct data errors before…
Transfer requests from web pages to the CRM
If you have your own web site with a contact form you may transfer the content as Lead to your CRM. For the transmission you may take advantage of the Webservice functions. The following example…
E-Mail Tracking
When you send an email from your CRM system an automatic function is included which allows you to see whether and how often the receiver has accessed this mail. This information is displayed in a…
How to display exported CSV data in Excel
The CRM System is using a special character set called UTF-8 internally (see Wiki). This is done to be compatible to all languages in the world. Your Excel however expects your default character set if…
CRM interfaces
With the CRM comes an interface which allows to link the CRM with other applications such as accounting or ERP systems. This interface is called Webservices (see Wiki) and uses REST (see Wiki) for communications.…
colored calendar entries
Each user may select its own calendar color at the "My Settings" menue. If a user need more colors for calenda entries you may create a group with this user as the only member and…
Getting most from the product and service listings
If you create a quotation, an order or an invoice you have to use the product or service listings. To be able to use this feature efficiently you need to consider that the description field…
phone number formats
You may use any string of characters for a phone number entry but it is recommended that you follow some rules. This is especially necessary if you plan to synchronize your contact data with mobile…
new Outlook Plugin available
Since 01.07.09 an improved Outlook Plugin is available. Besides a new menue several functions have been improved and new functions were added: optional automatically Login a synchronization of contacts which are owned by groups and…