Welcome to the crm-now journal. Here you will find tips and hints in order to work more effectively with the crm-now CRM system and enhance your CRM experience. Many of the contributions to this journal come from our support department based on common customer questions. To avoid a thicker manual or anoying newsletters  we’ve chosen to provide this knowledge base to our customers as well as the overall CRM community.  We invite you to participate and to share your experiences.